Lokshahi facilitates citizens to lodge complains, monitor complain status and prioritize community complaints using SMS on low-cost mobile devices. The platform is designed for rural citizens and works in vernacular languages. The government officials and citizens can also access the platform on the web. An appreciation-based incentive mechanism is built-in for well-performing government officials.
Platform deployed in Solapur, India – a constituency with 200,000 rural citizens.
The project has been open-sourced and can be accessed here.